These terms and conditions govern your purchases from, and your use of, the www.refstockholm.com website. By placing an order on www.refstockholm.com you agree to the current terms and conditions stated below and certify that all information you will and have submitted about yourself is correct. These terms and conditions forms a contract between you and REF International AB, company registration number 556755-6153, Hälsingegatan 47, 113 31 Stockholm (hereinafter ”REF Stockholm”, ”we” or ”us”), why we kindly ask you to read through these terms and conditions before using our website.

This website is addressed to you as an individual (consumer), of legal age in your country.

Once you have completed your order, an electronic confirmation will be sent to the email address you have entered in when placing your order. It is therefore important that you enter the correct email address when placing your order. In the confirmation you will find all information about your products such as name and price, as well as billing- and delivery address. We recommend that you save the confirmation in order to facilitate any contact with our customer service. If you have not received the confirmation, or if something is wrong with the confirmation received, please contact our customer service immediately.

The order confirmation (receipt) also serves as guarantee of proof of purchase.

All prices shown on www.refstockholm.com are including VAT in accordance with applicable legislation. The prices do not include any delivery charges, which may vary depending on the selected shipping option. The current prices are shown on the website next to the product. In the event that the presented price is clearly incorrect, REF Stockholm is not obliged to offer the lower incorrect price. It is not possible to combine any discount codes with other campaigns or offers, unless otherwise specifically stated on the website.

REF Stockholm reserves the right to change or correct prices on all orders, as well as finalised sales. If a price is incorrect, this may cause REF Stockholm to cancel the purchase and refund the amount paid in the best possible way. This can be done at any time at the initiative of REF Stockholm.

Ordering and paying via www.refstockholm.com is safe and easy. You can choose between paying by bank- and credit card, invoice, partial payment or ApplePay. Which payment options that are available to you and the country that you are ordering from are presented when placing the order. Payments can be made both before and after delivery, entirely according to the customer's wishes and the payment options presented in the checkout. REF Stockholm reserves the right, from time to time, to add, remove or change among the payment options presented on the website. All products remain in REF Stockholm’s property until full payment is made.

REF Stockholm takes the utmost care in receiving and handling orders and always strives to deliver your order in accordance with the delivery option you have chosen. Our normal delivery times are 2-5 working days depending on the selected shipping option. Orders placed on weekends are shipped the following Monday at the earliest. If delays in delivery should occur, without us notifying you of a longer delivery time, please contact our customer service. If, in the event of such a delay, you are no longer interested in completing the purchase, it is your responsibility to cancel the order. In cases where the shipment has already been sent, the customer is required to receive the order. A cancellation is therefore not valid until a confirmation is received from REF Stockholm via email or telephone.

At REF Stockholm’s website you can choose between different delivery options. REF Stockholm reserves the right to update these delivery options, and all shipping costs related. It is important that correct and valid delivery information is provided at the time of ordering. If REF Stockholm gets back a package that was sent to the wrong address or which was never collected, it is up to you as a customer to pay for new shipping. This as long as the responsibility for the unclaimed package doesn’t rest with REF Stockholm and/or the chosen shipping provider. For orders that have not been collected in time, REF Stockholm charges an administrative fee of 250 SEK.

If any of the products you have ordered are not in stock when your order is to be packed, only the products that are in stock will be delivered to you. In such a situation, the order will be updated, and in addition reimbursed according to what was potentially paid by you as a customer when the order was placed. If you were not charged for shipping costs when the order was placed, you will not be charged for shipping costs when the order is updated.

In the event that you receive a damaged or opened box upon delivery, please notify your pickup point or selected shipping company immediately.

REF Stockholms’s liability for failure of the delivery of the products are limited to the applicable delivery conditions of sale. REF Stockholm’s liability to you for any loss or damages arising in connection with your order on our website is limited to the total amount of your order, unless otherwise stipulated in mandatory law. REF Stockholm is not responsible for any indirect losses which are a side effect of the main loss or damage, for example loss of profits or loss of opportunity; or for failure to deliver the goods or to meet any of REF Stockholm’s other obligations under these terms and conditions where such failure is due to an event that is beyond REF Stockholm’s reasonable control.

REF Stockholm is not obliged to complete a purchase if there are obstacles beyond REF Stockholm's control. Such circumstances include, for example, government intervention, new/amended legislation, war, fires, floods, work interruptions, bans, restrictions, sabotage, poor transport and weather conditions, non-delivery from suppliers or that REF Stockholm or its partners would be exposed to criminal operation. In addition to the above, REF Stockholm do not take any responsibility for any changes to products/product characteristics that have been changed by any supplier, outside of REF Stockholm's decision-making or control.

REF Stockholm has the right to adjust prices, add additional costs, make changes to product range and related information without notice. REF Stockholm does its utmost to provide you as a customer with as accurate product information as possible to give a true-to-life picture of the products. Regardless of that, we always recommend that you as a customer, despite our constant efforts to ensure that all content displayed on this website is correct, double check the product information and list of contents on the packaging when you receive your delivery.

Please note that the product- and packaging images presented on this website may vary in appearance. REF Stockholm cannot guarantee that all product images accurately reflect the true appearance of the products, which is why all product images shall be seen as illustrations. Please note that the product images may vary depending on the monitor, photo quality, resolution and color setting.

You as a customer always have the right to cancel your order within 14 days from the date you receive the order you have purchased from us. Please note that you are responsible for checking that the products are undamaged when receiving your package. The products must be returned in unopened packaging and in otherwise unused and undamaged condition. Opened and/or used products cannot be returned due to health and hygiene reasons.

If you wish to cancel your purchase, please notify us in writing by contacting our customer service. It is important that the 14-day return period is respected when exercising the right of withdrawal. Please state your order number, full name, shipping address, and the email address used at checkout in your email. Once your return request is approved, we will provide instructions on how to proceed.

A return fee of 29 SEK will be deducted from your refund.

Upon REF Stockholm’s receipt of the package, REF Stockholm will issue a refund, preferably to the same payment method you used at the time of ordering (or, if payment has not yet been made for the products in question, ensure that the refund is reflected in your account balance). Refunds will be made as soon as possible after REF Stockholm’s receipt of the products, provided that all products returned are in the same condition as they were in when delivered to you. REF Stockholm reserves the right to make depreciation deductions in cases where the products have been handled to a greater extent than necessary. Potential depreciation deduction is assessed on a case-by-case basis.

For any returns made after the 14-day return period, REF Stockholm reserves the right to refund you via digital credit card, at REF Stockholm’s sole discretion.

According to applicable consumer legislation all products must be free from defects. REF Stockholm guarantees that each shipment is examined before it is sent to the customer. Regardless of that, you as a customer always have the right to complain about a damaged product within a reasonable time from the time the damage was discovered, but no later than 3 years from the time of purchase. Please note that the damaged product, as well as packaging, must be saved until the discussions between you and REF Stockholm has been solved.

In the event of a complaint, please contact our customer service. If the product is not in stock at the time of the complaint, or has been discontinued from our product range, we will contact you before further processing. Complaints are normally handled within 3-5 working days from the time we receive your report. In the event of an approved complaint, the amount for your order will be refunded within 30 days.

You are responsible for reading through the list of ingredients for each product, which is presented in connection with our products on the website. This is to ensure that the product in question does not contain an ingredient you know you are sensitive to. Should an allergic reaction occur, please contact our customer service.

When shopping on REF Stockholm’s website, REF Stockholm will save some of your personal data to, among other things, complete your purchase. Your personal integrity is important to us and we care to have good security when processing your personal data. You have the right to request access to your personal data and if any information is incorrect, you can have it changed or deleted. When you visit our website, we use cookies, for example to improve your experience of this website. You can read more about how we process your personal data and how we use cookies in our privacy and cookie policy.

REF Stockholm’s website may include user generated content, for example social media publications. REF Stockholm takes no legal responsibility for such content and does not claim ownership in rights in such content. In case you suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.

All frauds are reported to the authorities. REF Stockholm reserves the right to cancel a purchase if any suspicion of crime is raised.

Swedish law applies for these terms and conditions and your use of this website. To the extent permitted by law, Swedish courts shall have exclusive jurisdiction of any dispute arising from these terms and conditions and your use of the website.

In the event of a dispute that cannot be resolved between you as a customer and our customer service, REF Stockholm will abide by the decision of the National Board for Consumer Disputes (Allmänna reklamationsnämnden). The National Board for Consumer Disputes can be reached via www.arn.se, by mail at Box 174, 101 23 Stockholm, or by telephone at +46 (0)8-508 860 00

All intellectual property rights, such as trademarks and copyright, on this website and in the material published on this website belongs to REF Stockholm or licensors, and may not be used for commercial purposes without permission from the same. Any use of this website or its content, including copying or storing such content in whole or part thereof, other than for your own personal, non-commercial use, is prohibited without the permission of REF Stockholm.

REF International AB
org.nr 556755-6153

Address:
Hälsingegatan 47
113 31 Stockholm
Sweden

Customer service:
info@refstockholm.com